At all times we aim to provide customers with the highest degree of service. We want to make sure we get it right and that all businesses are happy with their business funding experience with SME Loans.

In the unfortunate event you are unhappy with any aspect of our service, we want to know why in order to see how we can make things right.

It’s important for us to:

How To Make A Complaint

If you would like to get in touch with us to make a complaint, you can:

To help us rectify the issue in a timely manner, please provide the following information when making a complaint:

We aim to resolve issues brought to our attention within a four week period from receiving your complaint. Our complaints team will acknowledge your complaint within five working days and communicate this via phone or email.

In the unlikely event we are unable to resolve your problem we will call or email to inform you as soon as possible.

Contacting The Financial Ombudsman Service

If you are dissatisfied with our response, you have the right to contact the Financial Ombudsman Service (FOS) for an independent review. Please ensure you contact the FOS within six months of receiving our final response.

Contacting the FOS:

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